Privacy Policy

Last updated: June 25, 2026

2D Prep is operated by Clotho LLC. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a demo, or use our software and related services.

Scope

This policy applies to information collected through the 2D Prep website, software application, customer communications, onboarding, support, and billing activity. It does not apply to third-party services that are integrated with or linked from our service and that operate under their own privacy practices.

Information we collect

Depending on how you use 2D Prep, we may collect:

• Contact and account details such as name, email address, company name, role, and login credentials.
• Customer business data such as client names, shipment data, inbound PO data, receiving activity, storage records, scan events, packing activity, label records, and billing-related workflow data.
• Payment and subscription information such as billing contact details, invoices, payment status, and limited transaction records.
• Support and communications data such as emails, demo requests, onboarding details, and customer service messages.
• Technical information such as IP address, browser type, device information, log records, access timestamps, and service diagnostics needed to secure and operate the platform.

How we use information

We use information to provide and operate the service, authenticate users, manage subscriptions, support receiving and prep workflows, generate billing records, improve reliability, protect the service against misuse, respond to support requests, and comply with applicable legal obligations.

How information may be shared

We may share information in the following circumstances:

• With the customer account owner, main user, or account administrator responsible for the workspace.
• With a warehouse operator, prep center, or other service provider managing the operational account or workflow on behalf of the customer.
• With service providers that help us host, secure, maintain, support, or bill for the service.
• When disclosure is required to comply with law, enforce our terms, protect rights and security, or respond to valid legal process.
• In connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.

Service providers

We use third-party vendors to support the platform, including hosting, infrastructure, communications, and payment processing. For example, our website and application may be hosted using Render, and payment-related processing may be handled by external billing providers. These providers may process information only as reasonably necessary to deliver their services to us.

Data retention

We retain information for as long as reasonably necessary to provide the service, maintain customer records, support billing and operational reporting, resolve disputes, enforce agreements, and satisfy legal, accounting, or security obligations. We may retain de-identified or aggregated information for internal analytics and product improvement.

Data security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction. No system is completely secure, and we cannot guarantee absolute security.

Children's privacy

2D Prep is intended for business use and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

Contact

For privacy questions or requests, contact us at info@2dprep.com.