Refund Policy

Last updated: June 25, 2026

2D Prep is a subscription software service operated by Clotho LLC. This policy explains how cancellations, renewals, and refunds are handled for paid plans.

Cancel anytime

Customers may cancel a subscription at any time by contacting info@2dprep.com or by using any cancellation method we make available in the account. Cancellation stops future renewal billing after the end of the current paid billing period.

No refunds and no prorated credits

Subscription fees are non-refundable once a billing period has started, except where required by applicable law. We do not offer prorated refunds, partial refunds, or service credits for unused time when a subscription is canceled before the end of the current billing period.

Billing errors

If you believe you were charged in error, charged twice, or billed for a service you did not authorize, contact us promptly at info@2dprep.com. We will review the charge and, if we determine a billing mistake occurred, we may issue an appropriate correction.

Trials and onboarding

If a trial or onboarding period is offered, its terms will be provided before billing starts. Any onboarding, migration, setup, implementation, consulting, or custom configuration fees are non-refundable unless we expressly agree otherwise in writing.

Access after cancellation

Unless your account is terminated for a violation of our terms, you may continue to access the paid service through the end of the billing period you already paid for. Canceling does not automatically create a refund right.

Contact

Billing questions can be sent to info@2dprep.com.